Not sure who to contact about your TEAS exam or a test day issue? Use this page to reach the right team for a TEAS at ATI exam (the remote exam you registered for on atitesting.com, proctored live by ATI). If your exam is proctored by your school or a testing center, contact them instead; Chamberlain University applicants have a dedicated support team.
Questions before exam day
For anything specific to your TEAS at ATI exam, such as the Dry Run, your Assessment ID, system requirements, or a head-covering exception, email the ATI proctor team at [email protected]. Requests that need a decision, such as accommodations or name changes, have lead times; see the links below.
Test day issues
For problems launching or completing your exam, call the ATI proctor line at 1-844-956-2790. This number is only available during exam hours and only for TEAS at ATI exams. If a technical problem happens while you are testing, exit the exam and call right away; your answers are saved as you go.
General questions
For your ATI account, purchases, transcripts, or anything not specific to your exam, call ATI Customer Support at 1-800-667-7531 (Monday–Friday 7 a.m.–7 p.m., Saturday 8 a.m.–5 p.m. CT). How do I contact ATI Customer Service?
Common requests and where they go
- Reschedule your exam: through your ATI account, for a $15 fee, at least 48 hours before your exam. How do I reschedule my ATI TEAS exam?
- Missing Assessment ID or exam card: How to enter your TEAS Assessment ID
- Testing accommodations: email documentation to [email protected] at least 30 days before you test. TEAS testing accommodations
- Name on your account does not match your ID: email [email protected] with documentation at least 48 hours before your exam. How do I change the name on my ATI account?
- Religious head covering: no request is needed; a recognizable religious head covering is approved at check-in. Questions: [email protected]. Head coverings during the TEAS
- Your exam was held for review after testing: the message comes from ATI Test Security at [email protected]; reply to that email rather than calling the proctor line. What gets flagged on a remote exam?
- Denied by the proctor: the on-screen message or the proctor team’s email tells you why; fix it and relaunch if you can, otherwise reply to the email. Why would I be denied?
- Respondus will not install or open: Troubleshooting Respondus LockDown Browser
Related: TEAS at ATI Quickstart Guide · ATI TEAS Exam FAQs