You cannot change your first or last name yourself; the name fields on the Profile › Account tab are locked. The name on your ATI account must match your government-issued photo ID, because the proctor checks your ID against your account on exam day and your results are matched to your school application by name. To change it, send ATI documentation at least 48 hours before your exam date.
How to request a name change
Email [email protected] and include:
- Your ATI username
- The current name on your account
- Your new name, exactly as it appears on your ID
- Documentation: a photo of your government-issued photo ID showing the new name, or a copy of your official name-change document (marriage license, divorce decree, court order, or similar)
Protect your information. Black out confidential details such as your ID number before sending, and never send a Social Security card or number. ATI does not need them.
The name fields on the Account tab are locked
Frequently asked questions
How far before my exam do I need to request this? Name changes must be requested at least 48 hours before your exam date, and earlier is better; requests take time to verify and process. If your exam is within 48 hours, call ATI Customer Support at 1-800-667-7531 right away.
I only need to fix a typo or capitalization. The same process applies; a photo of your ID is enough documentation.
Can I change my username or email instead? Yes, those you can edit yourself. See How to update your ATI account.
Do I need a new account? No. Do not create a second account; your results and purchases stay with your existing account after the name is updated.