ATI purchases are final, with one exception. ATI does not refund ATI TEAS® exams or TEAS prep products for a change of plans, a missed exam, or a registration mistake. The one exception is a documented emergency — a sudden medical or family emergency, backed by paperwork, that keeps you from testing. ATI reviews those requests individually and may refund the exam fee or move your exam at no charge. Check your cart, your exam type, and your school’s requirements before you pay.
TEAS exams
Outside a documented emergency, ATI does not refund a TEAS exam that is:
- Missed — including not showing up, arriving late, not actively testing by the TEAS at ATI cutoff time, or logging in after a school-proctored exam’s grace period
- Canceled
- Rescheduled — the original fee is not refunded; see the rescheduling option below
- Invalidated for a violation of testing policies
- Registered in the wrong format or for the wrong school — ATI cannot refund or convert an exam your school won’t accept. I registered for the wrong TEAS exam
Can’t make your exam date? Reschedule instead.
If you scheduled and paid for your exam on atitesting.com, you can move it to a new date for a $15 fee, as long as you do it at least 48 hours before your exam and a date is available within 30 days. Rescheduling within 48 hours of your exam is not permitted. TEAS at PSI exams are rescheduled with PSI, and Chamberlain University applicants contact the Chamberlain TEAS team. Rescheduling policy and steps
Documented emergencies — the exception
If a sudden, serious event such as a medical emergency, hospitalization, or a death in the immediate family prevents you from testing, ATI may refund your exam fee or reschedule you without the fee. You must provide dated documentation (for example, a doctor’s note or hospital paperwork), and each request is reviewed individually — approval is not guaranteed. Being unprepared, a scheduling mix-up, or a technical problem you could have caught in the Dry Run does not qualify. Contact the ATI proctor team at [email protected] for a TEAS at ATI exam, or ATI Customer Support at 1-800-667-7531 or [email protected] for a TEAS at Institution or TEAS Online at Institution exam. TEAS at PSI students contact PSI; Chamberlain University applicants contact the Chamberlain TEAS team. What counts as a documented emergency
Testing policy violations
ATI follows strict test security protocols. If your exam is invalidated for misconduct or for not following testing policies, you are not eligible for a refund or a free retest. Violations include, but are not limited to:
- Not presenting a valid, government-issued photo ID whose name matches your ATI account
- Disruptive behavior or refusing to follow proctor instructions
- Using unauthorized materials or aids during the exam
Technical problems
Problems with your own computer, software, or internet connection are not grounds for a refund or a free reschedule. Before a remote exam, you are expected to:
- Confirm your computer meets the system requirements
- Complete the Dry Run on the same computer and network you’ll use on exam day
- Fix any problems the Dry Run finds before your exam. Troubleshooting LockDown Browser
Your school’s policies
Each school sets its own TEAS policies: which formats it accepts (remote or in person), testing deadlines and dates, score and retake rules, and its own registration process and pricing. If you miss a school deadline, register for a format your school doesn’t accept, or don’t follow its procedures, ATI cannot refund or reschedule your exam. Check with your school before you register. What to confirm before you register
TEAS prep products
The same no-refund policy applies to SmartPrep, practice tests, study guides, apps, and other prep purchases, so review your cart carefully before you submit it. If you believe there was an error with your order, contact ATI Customer Support at 1-800-667-7531.
Need help?
ATI Customer Support: 1-800-667-7531.