What is considered a documented emergency for a TEAS Exam?

A documented emergency is a sudden, serious event, backed by official dated paperwork, that prevents you from taking your ATI TEAS® exam as scheduled. If it happens inside the 48-hour rescheduling window, it is the one situation where ATI may move your exam without the standard reschedule fee. ATI reviews each request individually; approval is not guaranteed.

What usually counts

• Medical emergency: sudden illness, hospitalization, or a serious health event affecting you or an immediate family member. Documentation: a doctor’s note or hospital paperwork.
• Family emergency: a death in the immediate family or a severe family crisis that needs your immediate attention. Documentation: an obituary, death certificate, or a note from a professional involved.
• Natural disaster: severe weather, flooding, fire, or another event that directly prevents you from testing or disrupts your living conditions. Documentation: a news report or a statement from a local authority.
• Serious transportation issue: an accident or transit failure that keeps you from reaching an in-person test site on time. Documentation: a police report or a statement from the transportation authority.

Being unprepared, a scheduling mix-up, a forgotten time-zone conversion, or a technical problem you could have caught in the Dry Run does not count as an emergency.

Who to contact

• TEAS at ATI (remote, ATI-proctored): email the ATI proctor team at [email protected].
• TEAS at Institution or TEAS Online at Institution: call ATI Customer Support at 1-800-667-7531 (Monday–Friday 7 a.m.–7 p.m., Saturday 8 a.m.–5 p.m. CT) or email [email protected], and let your school know as well.
• TEAS at PSI: contact PSI directly. Chamberlain University applicants: contact the Chamberlain TEAS team.

Include your full name, the email on your ATI account, your original exam date and time, your documentation, and two alternate dates. Expect a reply within two business days.