PSI runs its own proctoring and its own technical support for TEAS at PSI exams, in person and remote. ATI’s role is limited to the purchase and your transcript: you pay for the exam on atitesting.com and send your score through your ATI account, but the exam session itself, the proctor, and any technical problem belong to PSI. If something goes wrong before or during a remote TEAS at PSI exam, contact PSI, not ATI.
PSI remote testing technical line
Call 844-267-1017. The number is also shown inside the exam. PSI’s proctor and support team can see your session and help you launch, reconnect, or restart.
Before exam day
- Run PSI’s online proctoring compatibility check on the computer and network you will use.
- Review PSI’s system requirements. In short: a 64-bit version of Windows 10 or 11, or macOS 14 or later; at least 8 GB of memory; a webcam and microphone; an upload and download speed of 3 Mbps or faster; no VPN or corporate firewall. Phones, tablets, Chromebooks, and virtual machines cannot be used, and Windows S Mode, Education, and Enterprise editions are not supported.
- Install PSI’s Secure Browser ahead of time. It requires administrator rights on the computer.
- Do not use a headset or earbuds; PSI requires built-in speakers and microphone.
Note: ATI’s proctor line (1-844-956-2790) is for TEAS at ATI exams only and cannot help with a PSI exam. ATI Customer Support can help with your ATI account and with your score once PSI sends it, but not with the PSI exam session itself.
Related: How do I schedule my TEAS at PSI exam? · How do I reschedule my TEAS at PSI exam?