“Proctor not available” error on a remote TEAS exam

A “Proctor not available” message when you try to start a remote ATI TEAS® exam usually means the exam is not open for you yet. It is rarely a technical problem. Check these in order.

Common causes

1. Wrong date or time. TEAS at ATI exams are scheduled in Central Time. A 9:00 a.m. CT exam is 10:00 a.m. Eastern and 7:00 a.m. Pacific. Check your confirmation email and convert. Why is my start time in Central Time?
2. Outside the testing window. TEAS at ATI exams can only be started during ATI’s proctored testing hours. How early can I start my exam?
3. Wrong exam card. Make sure you are launching from the proctored exam card on the MY ATI › Assessments tab, not the Dry Run or a practice test.
4. Missing or incorrect Assessment ID. For a TEAS at ATI exam, the card normally loads on its own; if it is missing, add it with the Assessment ID from your ATI confirmation email. Entering your Assessment ID. For a TEAS Online at Institution exam, the ID comes from your school; contact the school if you do not have it or it does not work. Getting your Assessment ID from your school

Still seeing the message at your scheduled time?

TEAS at ATI: call the proctor line at 1-844-956-2790 right away; the proctor team can see your exam status and help you start. TEAS Online at Institution: contact your school’s proctor or testing office. See also common remote proctoring issues.