ATI recommends keeping your operating system up to date for the best experience on atitesting.com and, if you are testing remotely, for Respondus LockDown Browser or Proctorio to work reliably. Here is where to check on each device.
Testing remotely? Install updates several days before your exam, restart your computer, then run your Dry Run on the same computer and network you will use on test day. Do not start a large system update on exam morning. See the technical requirements for supported operating systems.
Windows
- Open the Start menu and type Windows Update, then press Enter.
- Click Check for updates. Install anything listed and restart if prompted.
Mac
- Open System Settings (System Preferences on older versions).
- Click General, then Software Update.
- If an update is listed, download and install it, then restart if prompted.
iPhone and iPad (iOS / iPadOS)
- Go to Settings › General › Software Update.
- If an update is available, tap Download and Install.
Note: Phones and tablets can be used for TEAS Prep and the ATI website, but not for a remote proctored TEAS exam. The exam requires a Windows PC or Mac.
Frequently asked questions
I updated my system and Respondus LockDown Browser still will not open.
Respondus has its own updates, separate from your operating system. If it fails after a system update, uninstall it and reinstall it from your exam or Dry Run card. Troubleshooting Respondus LockDown Browser
How do I know my computer will work on exam day?
Complete the Dry Run on the same computer and network. It runs the same system checks as the real exam. TEAS at ATI Dry Run Guide