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  2. ATI TEAS Exam Details
  3. TEAS Exam Cancelation or Rescheduling

Can I reschedule my ATI TEAS exam?

Rescheduling/refund policies differ by TEAS test location/type. Please see below for important information about rescheduling your ATI TEAS exam.

TEAS at ATI (At Home proctored by ATI) Exams:

INSTRUCTIONS FOR RESCHEDULING a TEAS EXAM Proctored by ATI
We are unable to reschedule or refund TEAS registrations without a documented emergency. Once an exam date has been purchased, it is final. Because of this, it is important to contact the school(s) to which you are applying before registering for the exam to understand important deadlines and to give yourself at least six (6) weeks to study prior to the exam.
If you registered for a TEAS session and have an emergency such as a death in the family, medical issue, or other urgent matter, an exception can be made once the Proctor receives your documentation.
If you registered to take your exam via TEAS at ATI, e-mail proctor@atitesting.com with the following details and proof-of-emergency documentation:
• Username on the account.
• Order Number (located on your purchase confirmation e-mail or in your ATI Account under Purchases and Payments), well as Date, Time, and Location of the originally purchased exam.
• TWO alternate dates and times when you could take the exam that is offered by the institution where you originally purchased.
• If there is no date and time that will work, state that you are requesting a refund.
• A brief description of your emergency. (Examples: Medical, death in the family, work or school conflict)
• Attach the proper documentation of your emergency to the e-mail. (MUST BE ATTACHED FOR CONSIDERATION)

TEAS at Institution Exams including in-person and remote (at-home):


INSTRUCTIONS FOR RESCHEDULING A TEAS EXAM PROCTORED BY AN INSTITUTION
We are unable to reschedule or refund TEAS registrations without a documented emergency. Once an exam date has been purchased, it is final. Because of this, it is important to contact the school(s) to which you are applying before registering for the exam to understand important deadlines and to give yourself at least six (6) weeks to study prior to the exam.
If you registered for a TEAS session and have an emergency such as a death in the family, medical issue, or other urgent matter, an exception can be made once the Online Registration Department receives your documentation.
If you registered to take your exam via an Institution, e-mail comments@atitesting.com with the following details and proof-of-emergency documentation:
• Username on the account.
• Order Number (located on your purchase confirmation e-mail or in your ATI Account under Purchases and Payments), well as Date, Time, and the Location of the originally purchased exam.
• TWO alternate dates and times when you could take the exam that are offered by the institution where you originally purchased.
• If there is no date and time that will work, state that you are requesting a refund.
• A brief description of your emergency (Examples: Medical, death in the family, work or school conflict).
• Attach the proper documentation of your emergency to the e-mail. (MUST BE ATTACHED FOR CONSIDERATION)

TEAS at PSI exams: 

INSTRUCTIONS FOR RESCHEDULING A TEAS EXAM PROCTORED BY PSI
ATI is unable to reschedule or refund PSI TEAS registrations. If you registered to take your exam via PSI and need to reschedule, you must contact PSI at least 48 hours before the scheduled exam date.
On the PSI Web Site:
• In the ATI student portal click the TEAS at PSI link on the HOME tab under Recent Activity or click the product card on the TEST tab to access the PSI Web site.
• The PSI Web site contains an option to reschedule or cancel your appointment.
By Phone:
• Contact PSI Candidate Services at 833-537-1330.

Note: A voicemail or email message is not an acceptable form of cancellation. Please use your ATI Student account or call PSI and speak to a Customer Service Representative.

Your registration will be invalid, you will not be able to take the test as scheduled, and you will forfeit your test fee if you:

  • Do not cancel your appointment 2 days before the scheduled test date
  • Do not appear for your test appointment
  • Arrive after the test start time
  • Do not present proper identification when you arrive for the test.