ATI TEAS® Exam – Refund Policy
ATI does not issue refunds for any ATI TEAS® exam that is:
- Missed (including failure to appear or late arrival)
- Canceled
- Rescheduled
- Invalidated due to a violation of testing policies
Rescheduling Your TEAS Exam
You may reschedule your exam for a $15 fee, if eligible. Some restrictions apply — please review our Rescheduling Policy for full details.
Important: Rescheduling must be completed at least 48 hours prior to your scheduled exam time. Rescheduling is not permitted within 48 hours of your exam.
Documented Emergencies
If you experience a documented emergency within 48 hours of your scheduled TEAS exam, please contact ATI Customer Support at 1-800-667-7531 for a review of your situation.
Visit our Rescheduling FAQs to learn more about what qualifies as a documented emergency.
Testing Policy Violations
ATI follows strict test security protocols. If your exam is invalidated due to misconduct or failure to follow ATI’s testing policies, you will not be eligible for a refund or a free retest.
Examples of violations include, but are not limited to:
- Failure to present valid, government-issued identification
- Disruptive behavior or refusal to comply with proctor instructions
- Use of unauthorized materials or aids during testing
Technical Issues
Technical problems on your personal device or internet connection are not considered valid reasons for a refund or free reschedule.
To avoid technical issues during a remote TEAS exam, students are expected to:
- Ensure their system meets all technical requirements
- Complete a dry run ahead of the scheduled test time
- Confirm their setup is compatible and functioning properly
School-Specific Policies (For TEAS Exams Taken Through Your Institution)
Each school establishes its own admissions and TEAS testing policies. These may include:
- Accepted testing formats (remote or in-person)
- Specific testing deadlines and test dates
- Score requirements and retake policies
- Exam pricing and registration procedures
Important: If you fail to follow your school’s policies, such as missing a deadline, registering for the wrong exam type, or not following their required procedures, ATI cannot issue a refund or reschedule your exam.