What is an error 3154 or "you are not authorized" and why am I seeing it?

An error 3154 can be fixed by allowing cookies. Or if you're taking a remote proctored test using Proctorio, adjusting the settings in Chrome.

"You are not authorized" or "Login Required" when accessing ATI Products.

  • Quick Fixes:

    • Windows PC In Chrome;

      • In the upper right corner click the button with 3 dots

      • Find the option “Settings” and click on it. 

      • In the search bar at the top of the screen, type Cookies. 

      • Click Third-Party Cookies or Tracking Protection 

      • Scroll down until you see “Sites allowed to use third-party cookies”, click the “Add” button 

    • Safari on MAC:

      • Click Safari on the top right of your browser 

      • Preferences 

      • Privacy 

      • Uncheck the box for "Prevent cross-site tracking." 

      • Once this is done, log out of ATI and log back in

    • Chrome on MAC:

      • Click the 3 small dots in the upper right corner or the browser 

      • Settings 

      • Privacy & Security  

      • Third Party Cookies 

      • Click the bubble next to "Allow all cookies".

      • Once this is done, log out of ATI and log back in

    • IPAD:

      • Open the Settings app 

      • Scroll down and tap "Safari." 

      • Turn off Block All Cookies by sliding the button to the right, turning it grey 

      • Uncheck the box for "Prevent Cross-Site Tracking" 

      • Force Quit App 

    • iPhone: 

      • Open the Settings App 
      • Click Safari 
      • Privacy & Security 
      • Uncheck the box for “Prevent cross-site tracking.” 
      • Force Quit App 
    • How to Force quite Safari on iPad and iPhone:
      • Swipe up from the bottom of the device 
      • If your device has a home button, double press that instead 
      • This will bring up a carousel of all the open windows on your device. 
      • Swipe up the app you want to close. It will disappear from carousel. 
      • Reopen the app 
    • Remote proctoring with Proctorio:
      • Three dots > Settings > Privacy and Security > Third Party Cookies > "Add" under the Customized Behaviors enter getproctorio.com