Error 3154, “You are not authorized,” or “Login Required” appears when your browser blocks the cookies ATI uses to keep you signed in. Allowing cookies for atitesting.com fixes it in almost every case. If you are taking a Proctorio-proctored exam, Chrome also needs to allow cookies for getproctorio.com.
Chrome (Windows or Mac)
- Click the three dots at the upper right, then Settings.
- Type cookies in the settings search box.
- Open Third-party cookies (or Tracking protection).
- Under Sites allowed to use third-party cookies, click Add and enter atitesting.com. For a Proctorio exam, add getproctorio.com as well.
- Sign out of ATI and sign back in.
Safari (Mac)
- Click Safari in the menu bar, then Settings (Preferences on older versions).
- Open the Privacy tab and uncheck Prevent cross-site tracking.
- Sign out of ATI and sign back in.
iPhone and iPad (Safari)
- Open the Settings app and tap Safari.
- Turn off Block All Cookies and turn off Prevent Cross-Site Tracking.
- Force-quit Safari (swipe up from the bottom, or double-press the Home button, then swipe the Safari window away) and reopen it.
Tip: If you use a private or incognito window, cookies are cleared when you close it and the error can come back. Use a normal window for ATI.
Still seeing the error?
Contact ATI Customer Support at 1-800-667-7531 (Monday–Friday 7 a.m.–7 p.m., Saturday 8 a.m.–5 p.m. CT). Have ready: the exact error code, what you were trying to open, your browser and device, and a screenshot if you can. If the error appears while you are starting a TEAS at ATI exam, call the proctor line at 1-844-956-2790 instead.